Q: When Should I send out the Invitations?
A: The normal time is around 3 months before the Wedding date. This allows you enough time for your guests to reply before having to confirm numbers with the venue for the Reception etc.
Q: How much Notice is required for an order?
A: Our standard lead time for an order is 4 weeks from confirmation of final details to delivery to you. This is only a guide though and we can provide an express service dependant on our work load and your requirements. If it is possible we will do it.
Q: Are the insert pages pre-printed and are envelopes included?
A: Yes, all the cards are supplied with envelopes and printed insert sheets with your chosen wording. If you wish we can suggest the wording for your invites, they can also be printed in any font you require.
Q: How can I see samples of the stationery?
A: If you are local we can arrange a meeting as I have albums full of sample invites. If you are too far away to meet I can send out sample packs containing the cards you are interested in.
Q: When should I order Table plans, Place cards, Order of Service, Thank you cards etc.?
A: Final confirmation for these items can only really be made once you have received your invite replies. However we do advise a provisional order with approximate numbers is made at the time you order your invites so we can reserve the time required to make your order.
Q: What deposit is required and how do I pay?
A: Minimum deposit is 40%, if the order value is under £50 full payment is required at the time of the order. The deposit is non refundable. The balance is due before delivery/collection of the order. We accept cash, cheque, postal order, bank transfer or Pay pal payments. Please contact us to confirm which method of payment you will be using and please do not send cash by post.
Q: What if I want something I can't see on the website?
A: Just ask, we hand make all of the stationery on the site therefore we can make whatever you need!
Q: Is there a minimum order quantity?
A: There is no minimum order, we would advise that you order a few extras (particularly of evening invites) however if you realise you have not ordered enough get in touch and we'll be happy to try and get extra's to you in time.
Q: What if I need to change or cancel part of the order?
A: A minimum of 3 weeks notice before delivery date are required for any increase or decrease in order quantity. If it is less than 3 weeks until delivery contact us and we will advise whether amendments to the order are still possible. In the case of cancellation the deposit is non refundable and if the cancellation is within 4 weeks of the delivery date 100% of the final balance is due.
Q: What are the delivery costs?
A: All deliveries are charged at cost and you will be advised of the charges in advance. Most mainland UK destinations will cost approximately £12. Scottish Highlands , Ireland and off shore islands (inc. the Channel Islands ) shouldn't cost more than £30.
Q: Do you accept orders from Outside the UK?
A: Yes, delivery costs are obviously higher than the UK , but should be around $60.00 for the USA , £40.00 for Europe and other destinations we can supply an estimate on request. Obviously the size of the order has a significant effect of the postage costs. Exchange rates are calculated at the time of the order, if only a deposit is paid the exchange rate is calculated again when the balance is paid.
